360° Partnership
LivePerson + Infosys: your AI-powered command center to drive customer experience transformation
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Driving transformation for the world’s biggest brands
Global leader in next-generation digital and IT consulting, meets the world’s first Conversational AI platform. Together, LivePerson's Conversational Cloud and Infosys Cobalt, trade marketing, e-commerce, and contact center solutions make it easy for enterprise brands to manage conversations with consumers and employees over the messaging channels they use everyday, as well as on websites and apps.
The Conversational Cloud
Infosys Cobalt and LivePerson’s Conversational Cloud combines technology and solutions to help enterprises capture the full sales impact and cost savings from conversational experiences.
Connect and converse with consumers where they already are
A single place to connect all your conversational channels.
Message consumers in your brand's mobile app.
Message consumers on your website.
Shift consumers from your automated attendant or IVR to messaging.
Message consumers via social media.
Message consumers through email.
Message via Apple Business Chat, WhatsApp, and more.
Best-in-class technology
Discover and understand what consumers really want.
Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated.
Design and scale conversations
Use Conversation Analytics to monitor your marketing, sales, and customer care KPIs in real time. Optimize your operations and gauge the impact of your Conversational Cloud investment. whether you are at home or on vacation.
Measure and improve your conversations
Use Conversation Analytics to monitor your marketing, sales, and customer care KPIs in real time. Optimize your operations and gauge the impact of your Conversational Cloud investment. whether you are at home or on vacation.
Conversational in action: Explore the possibilities of enterprise-scale Conversational AI
Engage with employees in a natural channel by using conversational automation, reduce call volume, and improve agent experience.
Drive sales using Conversational Ads, have rich conversations with consumers in WhatsApp and make payments directly via messaging.
Connect directly with customers via messaging to provide assistance, facilitate product discovery, upsell and make payments.
Facilitate delivery adjustments with AI-powered messaging, provide assistance and proactive delivery updates.
Manage customer service inquiries via AI-powered messaging. Reduce operational costs, provide personalized assistance, and receive valuable customer feedback.
Create demand and drive sales with personalized, AI-powered messaging. Engage with consumers, build brand loyalty and proactively upsell.
About Infosys & LivePerson
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020 and is a founding member of EqualAI.
Awards & Recognition
Best in class solutions
Discover and understand what consumers really want.
Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated.
Design and scale conversations
Use Conversation Analytics to monitor your marketing, sales, and customer care KPIs in real time. Optimize your operations and gauge the impact of your Conversational Cloud investment. whether you are at home or on vacation.
Measure and improve your conversations
Use Conversation Analytics to monitor your marketing, sales, and customer care KPIs in real time. Optimize your operations and gauge the impact of your Conversational Cloud investment. whether you are at home or on vacation.
